Policies

Jessica Johnson

Please take the time to review the policies of my store. Let me know if you have any questions, or if you’d like clarification on anything. I can be reached at redpandajewelry@gmail.com All my items come from a pet and smoke free home. Your items will arrive odorless and ready to wear. I am open to trades! If you make nifty, unique items and would like to possibly trade, send me an email and I’ll let you know if I’m currently available to trade. :) Payment I accept the following forms of payment: Paypal, Google checkout, RME, and money order. Please no concealed cash or personal checks. If paying via paypal, immediate payment after purchase is greatly appreciated. If paying via paypal e-check, items will not ship out until payment has cleared. Payment must be received within 3 days unless prior arrangements are made. If paying via money order, payment must be mailed out within 3 business days of when the order was placed. Please send an email to redpandajewelry@gmail.com when the payment has been mailed so I know when to be looking for it. Items will be shipped after payment has cleared. Shipping Enjoy FREE worldwide shipping on all Red Panda Orders! Priority Mail and Express Mail upgrade options are available upon checkout for United States only, for an additional fee. Delivery Confirmation/Insurance available for an additional fee; please contact redpandajewelry@gmail.com if you’d like either of these extra services. After the receipt of payment, all items will be shipped out within 5 business days, generally within 2-3. My packaging is VERY earth friendly! I’d like to reduce humanity’s footprint on the earth, and every little bit helps. Here’s some information about the jewelry boxes I ship in: 100% Recycled Jewelry Boxes. Box board consists of 100% recycled fiber – on average 80% is post consumer. Paper wrap material is Manufactured Carbon Neutral, FSC Certified, Green-e certified with wind certificates, Process Chlorine Free (PCF), Made in the USA with 100% post consumer waste & Green seal certified. All boxes are lined with non-tarnishing ultra white synthetic cotton. In addition, the mailers I ship the boxes in are made from 100% recycled paper. Red Panda is gift-giving friendly! All chainmail jewelry comes gift wrapped for free. You can purchase an item and have it shipped directly to your gift recipient along with a note. In the notes to seller upon checkout, please let me know if your item will be a gift. If you’d like to include a note, please let me know what you would like it to say. I ship all over the world (yes, even to your country)! If your country is not listed as an option upon checkout, or if you get an error, please email redpandajewelry@gmail.com with your country name and I will add it to the list. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. I will not mark packages as “gift” or “sample”. To do so is a federal crime in the US and could land me jail time. Please note that I am 100% honest on customs forms. Refunds and Exchanges I accept refunds on a case by case basis. Since every situation is different, send me an email explaining yours and I’ll see what I can do. See below for info regarding my lifetime guarantee. Lifetime Guarantee If your chainmaille piece ever breaks or gets scratched, you can send it back to me for repair. I’ll be glad to do this free of charge for most items (as long as I have the rings I used in stock). Send me an email arranging this before you send me the item. You will send it to me (you pay the postage to me), and I will fix it for you within 5 business days and send it back to you (I will pay the return postage). Your piece will be as good as new and everything will be lovely! :) Wholesale/consignment Please send all wholesale inquiries to redpandajewelry@gmail.com. I am willing to consider consignment, but only local to the Nashville, TN area. Please let me know a little bit about your shop and the other items you carry. I’d love to have Red Panda in your brick and mortar! Sizing I can make most every chainmaille piece in my store to fit you right! Most things are listed as being about average sizes for women, but I’ll be glad to adjust most anything up to 2 inches for no extra charge (excepting really dense weaves and those made from rare materials). If you receive your jewelry and it does not fit you, I’ll be glad to do one adjustment for free. Please make sure you send me an email beforehand to arrange this. You send it back to me (you pay shipping back), and let me know how you’d like it adjusted. I’ll send it back to you (I pay shipping costs back to you) all fixed and ready for you to wear! Custom Orders I absolutely love making custom orders! Look through my shop and my sold items for ideas. I can remake just about most everything I have sold in any color you can think of. I always have at least 10 colors in stock, and I can usually order anything I don’t. If you find something you like, and want it made in another color, just send me an email and I’ll be glad to help you design something just to your likings. I can also order different materials. Some people aren’t comfortable wearing aluminum, so I can get stainless steel or sterling silver rings. I can also order niobium for those with nickel allergies. Enameled copper has lots of color choices, and the silver color looks very very similar to Sterling silver. Copper, Brass, Bronze, Sterling silver, Fine silver, 10k gold, 14k goldfill, and gold plated rings are also available. You can view a picture of some of the weaves I can make here: http://flickr.com/photos/redpanda/428037519/ Click “all sizes” at the top to see a larger view. (Updated picture coming soon! Check back shortly.) Anodized aluminum is the material my colored rings are in most of my jewelry. You can see the colors I have (or that I can order) here: http://flickr.com/photos/redpanda/399479477/ Once we decide on what the final piece will be, I will ask for a 50% nonrefundable deposit before I start working. Once I receive that, I will begin working on your very own custom creation! I will give you an idea of how long it will take in the original arrangements. Once it is finished, I will list it on etsy for the final 50%, and you can have your item to you in just a few days! Charity Donations 10% of all proceeds of all Red Panda sales are donated directly to benefit charity: water. charity: water is a non-profit organization dedicated to bringing clean and safe drinking water to people in developing nations. Visit http://www.charitywater.org/ for full details on this organization, and to see the impact they are making for those who are less fortunate. Clean water is something I feel strongly about. It’s the most basic human need, yet one in eight people on earth do not have easy access. Donations are made each month, on the first of the month, based on the previous month’s sales. For transparency, you can visit http://apps.facebook.com/causes/activity/113326250 to view my donation history. You may also opt to join the charity: water cause yourself on Facebook and make your own donations. :) http://apps.facebook.com/causes/1258 Copyright All content, including pictures, logo, copy, and designs at Red Panda are copywritten. You may not use them without my express written permission. Bloggers may use my pictures and copy without permission for reviews, given you link back to my site in your post. Please let me know if you blog about Red Panda and I’ll add you to my press page. :) If you have any questions or concerns, please do not hesitate to contact me by sending an email to redpandajewelry@gmail.com Thanks! Jessica

2009-05-10T22:58:18-05:00

policies-faq 3310612

2009-05-10T22:58:18-05:00

20326

Policies 2010-02-24T22:51:24-06:00 Please take the time to review the policies of my store. Let me know if you have any questions, or if you'd like clarification on anything. I can be reached at redpandajewelry@gmail.com All my items come from a pet and smoke free home. Your items will arrive odorless and ready to wear. I am open to trades! If you make nifty, unique items and would like to possibly trade, send me an email and I'll let you know if I'm currently available to trade. :) Payment I accept the following forms of payment: Paypal, Google checkout, RME, and money order. Please no concealed cash or personal checks. If paying via paypal, immediate payment after purchase is greatly appreciated. If paying via paypal e-check, items will not ship out until payment has cleared. Payment must be received within 3 days unless prior arrangements are made. If paying via money order, payment must be mailed out within 3 business days of when the order was placed. Please send an email to redpandajewelry@gmail.com when the payment has been mailed so I know when to be looking for it. Items will be shipped after payment has cleared. Shipping Enjoy FREE worldwide shipping on all Red Panda Orders! Priority Mail and Express Mail upgrade options are available upon checkout for United States only, for an additional fee. Delivery Confirmation/Insurance available for an additional fee; please contact redpandajewelry@gmail.com if you'd like either of these extra services. After the receipt of payment, all items will be shipped out within 5 business days, generally within 2-3. My packaging is VERY earth friendly! I'd like to reduce humanity's footprint on the earth, and every little bit helps. Here's some information about the jewelry boxes I ship in: 100% Recycled Jewelry Boxes. Box board consists of 100% recycled fiber - on average 80% is post consumer. Paper wrap material is Manufactured Carbon Neutral, FSC Certified, Green-e certified with wind certificates, Process Chlorine Free (PCF), Made in the USA with 100% post consumer waste & Green seal certified. All boxes are lined with non-tarnishing ultra white synthetic cotton. In addition, the mailers I ship the boxes in are made from 100% recycled paper. Red Panda is gift-giving friendly! All chainmail jewelry comes gift wrapped for free. You can purchase an item and have it shipped directly to your gift recipient along with a note. In the notes to seller upon checkout, please let me know if your item will be a gift. If you'd like to include a note, please let me know what you would like it to say. I ship all over the world (yes, even to your country)! If your country is not listed as an option upon checkout, or if you get an error, please email redpandajewelry@gmail.com with your country name and I will add it to the list. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. I will not mark packages as "gift" or "sample". To do so is a federal crime in the US and could land me jail time. Please note that I am 100% honest on customs forms. Refunds and Exchanges I accept refunds on a case by case basis. Since every situation is different, send me an email explaining yours and I'll see what I can do. See below for info regarding my lifetime guarantee. Lifetime Guarantee If your chainmaille piece ever breaks or gets scratched, you can send it back to me for repair. I'll be glad to do this free of charge for most items (as long as I have the rings I used in stock). Send me an email arranging this before you send me the item. You will send it to me (you pay the postage to me), and I will fix it for you within 5 business days and send it back to you (I will pay the return postage). Your piece will be as good as new and everything will be lovely! :) Wholesale/consignment Please send all wholesale inquiries to redpandajewelry@gmail.com. I am willing to consider consignment, but only local to the Nashville, TN area. Please let me know a little bit about your shop and the other items you carry. I'd love to have Red Panda in your brick and mortar! Sizing I can make most every chainmaille piece in my store to fit you right! Most things are listed as being about average sizes for women, but I'll be glad to adjust most anything up to 2 inches for no extra charge (excepting really dense weaves and those made from rare materials). If you receive your jewelry and it does not fit you, I'll be glad to do one adjustment for free. Please make sure you send me an email beforehand to arrange this. You send it back to me (you pay shipping back), and let me know how you'd like it adjusted. I'll send it back to you (I pay shipping costs back to you) all fixed and ready for you to wear! Custom Orders I absolutely love making custom orders! Look through my shop and my sold items for ideas. I can remake just about most everything I have sold in any color you can think of. I always have at least 10 colors in stock, and I can usually order anything I don't. If you find something you like, and want it made in another color, just send me an email and I'll be glad to help you design something just to your likings. I can also order different materials. Some people aren't comfortable wearing aluminum, so I can get stainless steel or sterling silver rings. I can also order niobium for those with nickel allergies. Enameled copper has lots of color choices, and the silver color looks very very similar to Sterling silver. Copper, Brass, Bronze, Sterling silver, Fine silver, 10k gold, 14k goldfill, and gold plated rings are also available. You can view a picture of some of the weaves I can make here: http://flickr.com/photos/redpanda/428037519/ Click "all sizes" at the top to see a larger view. (Updated picture coming soon! Check back shortly.) Anodized aluminum is the material my colored rings are in most of my jewelry. You can see the colors I have (or that I can order) here: http://flickr.com/photos/redpanda/399479477/ Once we decide on what the final piece will be, I will ask for a 50% nonrefundable deposit before I start working. Once I receive that, I will begin working on your very own custom creation! I will give you an idea of how long it will take in the original arrangements. Once it is finished, I will list it on etsy for the final 50%, and you can have your item to you in just a few days! Charity Donations 10% of all proceeds of all Red Panda sales are donated directly to benefit charity: water. charity: water is a non-profit organization dedicated to bringing clean and safe drinking water to people in developing nations. Visit http://www.charitywater.org/ for full details on this organization, and to see the impact they are making for those who are less fortunate. Clean water is something I feel strongly about. It's the most basic human need, yet one in eight people on earth do not have easy access. Donations are made each month, on the first of the month, based on the previous month's sales. For transparency, you can visit http://apps.facebook.com/causes/activity/113326250 to view my donation history. You may also opt to join the charity: water cause yourself on Facebook and make your own donations. :) http://apps.facebook.com/causes/1258 Copyright All content, including pictures, logo, copy, and designs at Red Panda are copywritten. You may not use them without my express written permission. Bloggers may use my pictures and copy without permission for reviews, given you link back to my site in your post. Please let me know if you blog about Red Panda and I'll add you to my press page. :) If you have any questions or concerns, please do not hesitate to contact me by sending an email to redpandajewelry@gmail.com Thanks! Jessica